How lua works

Platform overview

Approach
Capabilites
Innovations
What's new
In Lua Core, there are three key components to our platform: Coordinate, through AI the thousands of tasks that need to be scheduled each day; Execute, the tools for the associates to use on their mobile device; and Monitor, flagging anything that needs attention.
On top of this Core we build user facing modules that can snap together on the web or mobile device.

Our development approach

  • ➔Worker-centric and consumer-grade to drive adoption
  • ➔ Mobile-first because workers are on their feet
  • ➔Operations-obsessed for managers and business stakeholders
  • ➔Platform-first, API-first for eco-system fit, rapid TTV, partnership love and long-term growth
The success of frontline software cooralates with ease of use for the associates
It's not enough for software to 'work' on mobile. It must be built mobile-first.
With thousands of tasks each day for hundreds of guests; if you can't see it, it's lost.
Lua Core is built for today's modern API-first eco-system. We are platform first.

Underpinned by innovation

Real-life work modeled

Powerful, real-life workflows guide individuals through the steps they need to complete the task.

Contextual triggers

Automatically trigger work assignments for individuals or teams based on real-time events.

Real-time operations data

Contextual, actionable data gives you the confidence to make smarter business decisions and improve your bottom line.

Async communications

With Lua's asynchronous messaging system, key information is delivered to the right person at the right time — without interrupting their workflow.

Highlight from our current release

Frontline work modeled
Our new workflow editor enables you to build each step of the workflow and link it to the next step. Automatically route work through your team without any manager intervention.
Streamlined mobile experience
It's faster and easier for your associates to use Lua Mobile. We've added quick access to frequent actions, the assignment list has been reorganized, and now supports connected assignments.
Team assignments & more
When scheduling work, you can assign an item to a specific worker. But you can also assign it to a team. This allows the next free worker on the team take on the assignment. And, as always, we're syncing with more PMS system and supporting more languages!
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