Async communications

Sharing information fuels team performance, but workflow interruptions bring productivity to a halt. Strike the perfect balance with Lua’s super-contextual asynchronous messaging system. Key information is delivered to the right person at the right time — without interrupting their workflow. So problems get solved, issues get fixed, and your team delivers the best possible customer experience, all in record time.

Details. Fast.

Asynchronous message formatsLua supports a host of asynchronous message formats: feedback for team members, tickets to raise issues, notes on assignments, and more.

At the moment of needWith Lua’s unique asynchronous solution, team members receive accurate updates and information, as and when they need them. There’s no back and forth — just pushing forward.

From message to action
‍Lua converts messages into actions without missing a beat. Issue reports can become assignments, inspection information can become a work ticket. Whatever your workflow needs.

A few more things

Teams of ‘lone’ workers
Even though the housekeeping team is usually the largest at a hotel, people work alone. That's why Lua uses various types of asynchronous communications to keep everyone informed and up to date without interrupting the flow of work.
Follow the path
Every piece of information in Lua is tied to a location, a date and a worker. You can use any of those as the starting point to follow the flow of a note or workflow so you get the information you need.
Instant confirmation
The moment an open assignment is claimed by the next available associate, that information is displayed on the dashboard. So you know that the assignment has been confirmed and is underway. If it goes unclaimed for too long, you'll know that too.
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